Refund Policy
Last updated: 8 September 2026
We want you to be fully satisfied with your SlateFlow purchase. If the system is not what you expected, you can request a full refund within 30 days of purchase — no questions asked.
Eligibility
- The refund request must be made within 30 days of the original purchase date.
- The refund applies to all SlateFlow digital products, including individual systems and the two-system bundle.
- There is no requirement to explain why you are requesting a refund, though feedback is always welcome.
How to request a refund
Reply to your order confirmation email or use the support channel listed in it. Include the email address you used at checkout and, if possible, your order number.
Processing
Refunds are processed through Shopify to the original payment method. Most refunds appear within 5–10 business days, depending on your bank or payment provider.
Exceptions
Because SlateFlow sells downloadable digital files, we do not offer returns or exchanges after the 30-day window has passed. If you experience a technical issue with a file, contact support and we will help resolve it.
Contact
For refund requests or questions about this policy, contact us through the support channel listed in your order confirmation email.